Wednesday, November 12, 2008

gimme some sugar

Things are really stinky right now. Or, as Luciya would say... "caca."

We have entered the strangest level of discomfort and HELL with our new business. In the first week of November (our official first week), we lost about 10 clients, who own approximately 23 properties between them.

That's MORE THAN HALF of the the monthly income we were expecting. 

To top it off, the previous company owners (who took a full month's worth of "consulting fees," as well as the remainder of what we owed them for the business, from the security deposits bank account), are telling us, via nasty emails, that it is all our fault that we lost those clients. Basically, the previous owners have taken the money and run.

Then tonight I received a nasty email from one of the clients we lost. Help me, I'm not used to this negativity. Nor am I good at handling it. I don't know whether to cry, or get mad, or try and take the high road and say screw it, so what if we're going to be bringing in $2100 less a month than we've been budgeting for, it's time to take the high road and make this the best damn property management business in the state. We'll hold off on the big, life changing plans we've started to make. We'll get through it.

But I'm suddenly swamped with trying to figure out this new software, and refund thousands and thousands and thousands of dollars worth of security deposits, and trying to wrap my head around WHAT WENT WRONG. I'm literally flabbergasted. I have no idea what is happening. 

AND we ordered business cards and brochures from Staples and they are the biggest lumps of crap I have ever seen. The borders are crooked, the ink is fuzzy, and the paper is flimsy. We have to return them.

AND the vacuum cleaner is broken. I love to vacuum. It soothes me. And goodness knows this house could use a good once-over. 

And meanwhile I know sweet Luciya can feel the angst in the house; she's jumpy and clingy. Mama could really use some love right now. I just try.


Ophelia said...

Ugh, this is so not nice.

Go ahead, get angry, sounds like you have cause.

After the initial blowout, I encourage you to go over everything that has transpired. Look at your actions and John's with honestly and scrutiny. If, after doing that you truly do not know what went wrong, then know that there are some people in this world that you would never be able to please regardless of what you might have done.

Even though this is a bitter pill to swallow, you are better off without them. This will only encourage you and John to build you business the way you want...and I believe you will be successful. You both are very customer oriented and have winning personalities. OK, so I'm a bit prejudiced, but it's true.

We cannot control how others act but we can control our own actions and in the end that's what counts.

Still, a few questions to a lawyer are probably in order.

All my love,